Effective Date: June 13, 2026

At Knicknacks, we aim to ensure customer satisfaction with every purchase. This Refund & Return Policy explains how returns, refunds, and exchanges are handled for orders placed on https://www.knicknacks.co.uk/.

1. Return Eligibility

We accept returns under the following conditions:

  • Item must be returned within 14 days of delivery
  • Item must be unused, unworn, and in original condition
  • Original packaging, tags, and labels must be intact
  • Proof of purchase (order confirmation or receipt) is required

❌ Items not eligible for return:

  • Used or damaged items (not due to our fault)
  • Items without original packaging
  • Clearance, sale, or discounted items (unless defective)
  • Personal hygiene or intimate-use items (if applicable)

2. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the item and packaging
  • We will offer either:
    • Replacement, or
    • Full refund (including delivery charges, if applicable)

3. Return Process

To initiate a return:

  1. Contact us at info@knicknack.co.uk
  2. Provide your order number and reason for return
  3. Wait for return approval instructions
  4. Ship the item back to our provided return address

📦 Customers are responsible for return shipping costs unless the item is faulty or incorrect.

4. Refund Policy

Once your return is received and inspected:

  • Refunds are processed within 5–10 business days
  • Refunds will be issued to the original payment method
  • Shipping fees are non-refundable (except for wrong or defective items)

If approved, you will receive a confirmation email once the refund is processed.

5. Exchanges

We offer exchanges only for:

  • Wrong size (if applicable)
  • Defective or damaged items
  • Incorrect item received

Exchanges are subject to stock availability.

6. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your credit/debit card provider (processing may take time)
  • Contact your bank (some delays may occur)

If you still have not received your refund after 10 business days, contact us at info@knicknack.co.uk.

7. Cancellation Policy

  • Orders can be cancelled within 12 hours of purchase
  • Once shipped, orders cannot be cancelled and must follow the return process

8. Sale Items

Only regular-priced items are eligible for refunds.
Sale or discounted items are generally final sale unless defective.

9. Contact Us

For any questions related to refunds or returns:

📧 Email: info@knicknack.co.uk
📞 Phone: +44 7400 463475
🌍 Website: https://www.knicknacks.co.uk/